Oliver Wyman works with the world’s main journey and leisure corporations, including hotel, airways, passenger rail and bus operators, theme parks, cruise operators, gaming and lottery corporations, tour operators and travel businesses, airports, rail stations, and concessionaires, in addition to personal fairness firms. EXL’s Journey & Leisure business has more than a decade of expertise serving the industry with international distributed operations within the US, Asia and Europe, helping corporations in crucial areas akin to customer acquisition, customer care, finance & accounting, and analytics. Our groups of more than 1,500 associates are licensed by the International Air Transport Affiliation and have deep area experience across the leading journey GDS platforms, including Sabre, Travelport and Amadeus.
It can be a challenge to journey to a totally new country, particularly in case you have never been there earlier than or don’t communicate the language. On this section of journey and leisure we concentrate on supplying you with the accessibility you want when you find yourself in a brand new country. Whilst work is essential so is leisure, so we try to offer you potentialities to maximise your leisure time in Germany.
With every interaction you study slightly more about your clients that can be fed back into the system to ensure your buyer is listened to, from their favorite airways and hotel chains to common vacation spot trips. You can personalize affords, upgrades or add-on extras to extend engagement and drive loyalty. And since you care about your customers’ privateness Teneo even contains the features require that will help you meet essentially the most stringent of knowledge privateness regulation comparable to GDPR.