Travel & LeisureIndochina’s foremost active journey company designs journeys of comfort and authenticity to the most superb destinations in the region since 2005. With each interaction you study a bit extra about your clients that may be fed back into the system to ensure your customer is listened to, from their favourite airlines and lodge chains to common vacation spot journeys. You possibly can personalize offers, upgrades or add-on extras to increase engagement and drive loyalty. And since you care about your prospects’ privateness Teneo even consists of the features require to help you meet the most stringent of information privacy regulation comparable to GDPR.

Travel and leisure companies face a growing number of challenges, including a extreme global talent scarcity, economic uncertainty, fickle buyer loyalty, eroding brand equity, and the need to create a novel and differentiated product in a extremely commoditized and digitized me-too” market. EXL delivers richer insights, increased profitability and better customer experiences that result in accelerated revenue growth with its Digital Intelligence operations administration solutions. EXL’s integrated merchandise embody inside sales, SaaS solutions, and fraud and income leakage prevention.

Analytical strategies like Recency, Frequency, and Monetary Value (RFM) Analysis (using visitor history data) and Basket Analysis are used as starting points to assess customer lifetime value and assist estimate the profitability and income potential of segments. Marketers use segmentation not only to attract visitors, however to provide personalized service based mostly on their needs and preferences.